How does my order reach me?
We package everything beautifully. The brand name is not named on the parcel packaging to ensure gifts aren’t revealed ahead of time.
How long does it take to prepare my order for shipping?
If the ordered item is in stock, then everything will proceed very quickly. Within two to four days, your order will be ready to ship and on the way to you. By clicking the link in your order confirmation, you can check where your package currently is at any time.
What does the NOMOS Store charge for shipping?
The same applies to all orders: You pay no shipping costs. For international orders, all custom charges, the relevant value-added taxes, as well as all other costs incurred, are already included in the price. So you only pay the price displayed in the NOMOS Store. You can find further information about the terms and conditions for shipping here.
How do I check the availability of the items?
We carry the entire collection, but we don’t use NOMOS Glashütte’s stocks—the NOMOS Store has its own. This means that occasionally a watch is not available for a short period of time. If this does happen, we will let you know when it is due to be restocked, and get in touch as soon as it is. You will also find further beautiful things in the NOMOS Store, such as straps, stationery, and other special items from NOMOS Glashütte.
When do you ship my order?
We try to state our delivery times as exactly as possible and always keep them up-to-date. What do the different delivery times mean exactly?
Deliverable in two to four days means that we have the item you desire in stock. For prepayment, we will wait until your payment has arrived in our account. If you require express delivery, please get in touch.
We give longer delivery times when we do not have an item in stock. However, we have placed an order with our colleagues from NOMOS Glashütte or with our suppliers (such as in the case of printed materials). So if a watch is not immediately available in the NOMOS Store, please select prepayment while ordering and only pay when you receive an email from us announcing its imminent availability.
For all items with an unspecified delivery time, we would ask you to contact us to make a reservation or enquire further about the item. This applies sometimes, for example, to our gold watches (as we only produce a few). And also for models that are no longer in the current collection. You cannot order these items, but you can send us a non-binding declaration of interest in reserving them.
How do you wrap my order?
All watches are carefully and beautifully packaged by hand and shipped with all necessary documentation. A giftwrapped watch wallet, the NOMOS polishing cloth that comes with it, as well as protective film on both sides of the watch protect it during transport.
Shipping to the U.S.
For international orders shipped to customers in the US, please be aware that US Customs may ask for your IRS, EIN or SSN number if your order is over a certain amount (2,500 USD) before enabling delivery to your address. You will normally have one week to provide this information before your order is returned to NOMOS Glashütte. There are no taxes, import duty or other fees due, however.