How often should my watch go in for service?
As you go to the doctor once in a while or bring your car for a service, every mechanical watch also needs regular maintenance. At the latest after three to five years, a complete revision should be carried out by one of NOMOS's authorized dealers or a specialized watchmaker. After this time, it is quite possible that the lubrication may have evaporated. Where metal rubs against metal, wear and tear can be the result. We also recommend having your watch checked once a year for water resistance, and if necessary have it restored—sealing rings are made from rubber and could deteriorate under extreme heat, for example.
What is the best way to send my watch by post?
We recommend insured mail to send your package. Simply request this service at your nearest shipping provider. Please package your NOMOS watch carefully, ideally in the NOMOS watch box, so that it arrives safe and sound. We will get in touch as soon as one of our watchmakers has inspected your watch.
If my watch ever breaks down, can I send it directly to Glashütte for repairs?
Most certainly! It is best if you send it in the original NOMOS packaging together with the warranty. Also, it would help us immensely if you could write a few lines describing what happened to the watch or what erratic behavior you have noticed. Our service department will look into it immediately and you will get your NOMOS back safe and sound as soon as possible.
Please send your watch to the following address and enclose the completed shipping form:
NOMOS Glashütte/SA
Ferdinand-Adolph-Lange-Platz 2
01768 Glashütte
Germany
How much does a complete service cost?
After a few years—five at the most—every mechanical watch should be completely cleaned and inspected. Our watchmakers carry out the following tasks: a complete disassembly of the watch, ultrasonic cleansing of all components in special cleaning fluids, exchange of worn parts, reassembly of the caliber, fine timing check and, if necessary, correction of all functions, adjustment in six positions, complete refurbishment of the case in several steps, replacement of the crown, winding stem, gaskets, and case tube if required, restoration of waterproofing, and a final check lasting several days.
In-house movements with manual winding:
Alpha: 300 USD
DUW 4101/Beta: 335 USD
DUW 4301/Gamma: 410 USD
DUW 4401/Delta: 455 USD
In-house movements with automatic winding:
DUW 5001/Epsilon: 455 USD
DUW 5101/Zeta: 505 USD
DUW 5201/Xi: 575 USD
DUW 3001: 455 USD
DUW 6101: 505 USD
It’s helpful to know that parts replaced because of normal wear and tear are included in the cost of a complete service. But if the watch is no longer ticking because of external damage, we may have to replace additional parts. We will charge extra for these—but, of course, will notify you about it beforehand.
In order to assess what your watch needs, we need to see and inspect it. Please understand that we cannot give definite information on defects, causes, and costs by telephone or email beforehand.
How much does a minor repair cost?
If your watch is less than three years old and not running properly, we carry out what we call minor repairs. A complete service is not necessary after such a short time. In this case, our watchmakers carry out the following tasks: a check and correction of all functions, inspection of the caliber and all its parts, replacement of defective parts, fine adjustment in six positions, restoration of waterproofing, and a final check lasting several days.
In-house movements with manual winding:
Alpha: 125 USD
DUW 4101/Beta: 150 USD
DUW 4301/Gamma: 175 USD
DUW 4401/Delta: 200 USD
In-house movements with automatic winding:
DUW 5001/Epsilon: 180 USD
DUW 5101/Zeta: 210 USD
DUW 5201/Xi: 250 USD
DUW 3001: 180 USD
DUW 6101: 210 USD
Please note: When damage has been caused by external factors, we must charge extra for spare parts. If applicable in your case, we will, of course, notify you beforehand.
In order to assess what your watch needs, we need to see and inspect it. Please understand that we cannot give definite information on defects, causes, and costs by telephone or email beforehand.
How much does a case refurbishment cost?
A knock, bump, or fall can scratch even stainless steel and leave a trace on our watches’ sturdy cases—or even affect their waterproofing. To repair the damage to the case, or at least greatly reduce traces of use, we carry out the following procedures: cleaning of the case, several stages of grinding and polishing, straightening of the case horns if necessary, and restoration of the waterproofing. The costs for this depend on the model.
Manual winding: 90 USD
Automatic winding: 100 USD
World time: 130 USD
In order to assess what your watch needs, we need to see and inspect it. Please understand that we cannot give definite information on defects, causes, and costs by telephone or email beforehand.
Service conditions
As a general rule, if you send your watch to us via a retailer, you can preapprove servicing up to a certain amount. This means that we can start work as soon as we receive your watch—shortening your wait. If servicing is more extensive than initially thought, we will get in touch. And of course: Even if you send your watch directly to us, you will be notified about the cost of servicing beforehand.
The haute horlogerie watches Lux and Lambda: Each one is unique and is treated as such during servicing and repairs. We will make an individual cost assessment—and then get in touch.
Warranty: All the services we carry out are guaranteed for two years. Waterproofing has a one-year guarantee. Problems resulting from improper treatment of the watch are excluded from the warranty.
All prices include the applicable value-added tax. Postage is extra.